Integrated facility management (IFM) ensures the maintenance of all facilities and the well-being of employees at their workplace through multiple services. IFM services include account management, project management, hard and soft services, event support etc. In this article, we would like to focus on hard and soft services.
1. Hard Services
Hard services are technical services that are directly related to the building itself. Some examples of hard services include MEP (Mechanical, Electrical, Plumbing) engineering, preventive maintenance, reactive maintenance, energy response, life cycle management, energy management etc. Those services are crucial for the safety of employees, the maintenance of the facility and the life cycle management of assets.
GBFMS understands the importance of having an outstanding maintenance strategy so we have developed our own Maintenance Excellence Program to optimize operations and maximize the assets reliability and life cycle. GBFMS is not only providing technical labor and maintenance processes to keep the machines running but also provides the leadership required to ensure compliance with the law, follow health & safety rules, satisfy customer demand, and control costs (energy saving, maintenance cost, vendor management cost, etc.)
2. Soft Services
On the other hand, soft services are services that directly influence the well-being of the employees and the pleasantness of the workplace. Soft services include cleaning, catering, waste management, transportation, mail services, security, reception etc. Those daily services, directly used by employees, enhance the working environment.
At Gold Bricks FMS, we understand that having a global standard procedure and documentation is not enough to deliver the quality requested by our clients. GBFMS has its own service excellence program who is centered on the customer’s experience. In order to be aligned with our customer’s purpose, objectives and goals of service exchange, we personalize our processes and documentation. Furthermore, we perform regular training to give our employees the proper knowledge and skills to deliver high quality service.
If you would like to know more about our services, please don’t hesitate to contact us by message or visit our website www.goldbfms.com
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