IFM stands for Integrated Facility Management.

Essentially, IFM is an All-in-1 outsourcing facility management system based on:

• 1 service provider responsible for delivering all building related services
• Under one single contract for all services
• And one Single point of contact for ease of communication & management

In a complex system of facility management, the secret of IFM efficiency lies in its simplicity for the client.

The Facility Management (FM) model is based on the client in-house FM team (non-outsourced). The in-house FM Team manages numerous vendors to ensure the delivery of all the services required for the facility. The management of facility is complex, and businesses frequently encounter problems related to costs and lack of expertise.

On the other hand, the IFM model offers a simplified management system.

All services are managed by one FM outsourcing expert. This partner manages service delivery, vendor selection, administration, training, operational management, integration, technology, innovation, strategic support, etc.

In other words, instead of having several service providers working with numerous service deliveries, everything is integrated into one solution – with one team of experts focusing on your specific needs.

Outcome based service model is focusing on the result of the services (outcome) rather than the number of headcount/labor (input).

In other words, under an Outcome based service delivery, Hyundai GBFMS focuses on the actual result of the service and provides tailored solutions that respond to client’s specific needs and expectations in terms of service levels (quality, frequency, etc.)

We understand that our client’s satisfaction depends on the quality of our services.

Our team receives regular professional training to upgrade their qualifications. This way we ensure that they fit into your company culture, align with your values and provide solutions that sustain your mission. Therefore, ordinary employees become leaders capable of finding the most appropriate solution to your needs. They become an asset to your company growth.

For instance, our account managers guarantee quality through audits of our clients’ facilities and KPI review. KPI (Key Performance Indicator) is a tool for our client to evaluate our services qualities based on a certain of number of criteria determined during the contract period).

To start with, using a single IFM service provider allows you to reduce the additional costs associated with multiple service providers and reduce the number of contracts. Also, our clients can avoid the direct and indirect costs of performing services themselves reducing the costs associated with staffing, materials, training, quality control etc. Those cost savings can be redirected into funding other core-value projects.

In addition, Hyundai GBFMS ensures cost saving through IFM expert strategies. Here, we use the glidepath method which is a cost saving plan over the period of contract. Usually, IFM contracts last between 3 to 5 years which allows us to propose competitive cost savings. We guarantee you, a certain percentage of cost saving.

We have also developed our Maintenance Excellence Program with which we guarantee cost saving through strategic maintenance. If you would like to know more about how we achieve cost saving, please do get in touch with us.

Through our years of experience in South Korea and APAC, we have developed a strong network of suppliers whom we trust.

In addition, we have a well-defined vendor selection process strategy. When selecting a vendor, in addition to normal procedures like compliance with Hyundai GBFMS rules and regulations, we make sure their technical capability, strength, background, field, size, value, etc. We also inform the client and ensure that vendors also comply with all of the clients rules and regulations.

Above all, through vendor consolidation, we ensure stronger partnership, cost saving, compliance, and easier management to all our clients.