If we are to differentiate our self from other competitors, we must not just be satisfied with winning a contract. As we all know, there is a beginning and an end to this contract. Clients are looking for IFMers who can really deliver efficiently and in a way which exceed their expectations. This would not be possible if we didn’t have a continuous improvement plan in place. After all, we are living in a world where ‘good is not good enough’. We can only survive and strive through continuous improvement on our self and services first and foremost. In order to do this, we must base our plan on three main pillars.
• Continuous Improvement Plan
Here a combination of strategic and operational improvement plan comes to play. Various observations and findings throughout the operations are analyzed. Issues are identified and an improvement roadmap is established (improving KPI measurements, reinforcing stakeholder communication etc.)
• Preventive Action Plan
Preventive action is a key component feature in the IFM. For instance, we perform preventive maintenance as a fixed cost incorporated into the contract. Our years of experience in building maintenance have taught us that effective and strategic maintenance ensures long-term cost savings and extend the lifecycle of assets.
• Non-Conformity Action Plan
This plan deals with any failure as a result of not following or complying with a requirement. Therefore, we must have a proper control procedure in place to deal with such happenings (facilities problem, asset malfunction etc.)
In other words, we always thrive for improvement and put in place multiple strategies to always improve our service quality and clients’ satisfaction.
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